Unfortunately, Leymus Genomics cannot take products back or refund purchased products due to the temperature and expiration requirements. However, we are happy to arrange a replacement when agreed in advance with our technical support.

Lost or stolen products: Leymus Genomics is not responsible for lost or stolen packages where delivery of the order to the address has been confirmed. In case of inquiries, Leymus Genomics can provide information about delivery address, date of delivery, as well as information about tracking and shipping.